It does not cover the cost of shipping your laptop to MSI.Īdding Facebook and Reddit to MSI’s customer service should be considered.

Every MSI warranty includes a one-time accidental repair component. In addition to the three months, you can register your notebook and fill out a survey. In general, MSI laptops come with a one-year warranty. When I tried to launch Dragon Center more than once, I couldn’t do so. MSI was hell-bent on ruining my second call. EST, was: How can I download the new Microsoft Edge browser? Throughout the year, I attempted to investigate Apple and MSI’s technical support for Laptop Mag.īoth companies’ customer service representatives were rude and unresponsive to my questions. My question on February 15th, at 12:00 p.m. Customers who despise talking on the phone will appreciate this feature, which is dedicated to technical support questions. To provide technological support, MSI has chosen Twitter as its sole channel. If you’re in need of help, MSI’s online support portal is the best place to go.

Because of a misdirection from a California tech representative, I had to perform a factory reset. MSI has consistently failed Laptop Mag’s Tech Support Showdown over the last two years.

Overall, MSI provides good customer service and support for their products. They also have an extensive FAQ section on their website. Their customer service is available in multiple languages and provides support for their products through phone, email, and online chat.

MSI is a Taiwanese multinational information technology corporation founded in 1986, best known for their computer hardware and consumer electronics.

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